• Sep 11, 2026

    At 2:23 PM Annette Arnold emailed the July 29 letter to the complainant and wrote that the case "does not involve an insurance policy" and was therefore not appropriate for the office. The letter attached to that same email stated a different ground: that the complainant was "not a directly involved party" and had to produce authorization documents.

    Annette Arnold, Complaints Analyst

    September 11 email and attached July 29 letter from Annette Arnold▸ Primary document on file
    Why it matters: One transmission delivered two different written grounds from the same office, and the office did not say which one governs.

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