Three institutions hold the record. A fourth is the state office I turned to for help. Their own words, their own dates, under their own names.
State Bar of Georgia
The agency that polices every lawyer in Georgia. It advanced my grievance, asked me to respond, then lost both of my submissions and dismissed the complaint for a rebuttal it later admitted it had received. Its Deputy General Counsel wrote that it did not appear I required assistance, on a day its own office had already granted the accommodation.
City of Brookhaven
The City and its Police Department. When I tried to make a simple complaint, I was asked more than five times who my attorney was. I filed an open records request, and the City priced a single request at $49,385, ran its demands to $58,603.85, and closed most of my requests in under twenty minutes.
GIRMA with Gallagher Bassett
The City’s insurer and its claims administrator, the people paid to handle exactly this. Their system split one matter into seven separate claims, which their Senior Resolution Manager admitted were “mistakenly set up as new claims.” My requests for disability help were ghosted, then folded into “various administrative tasks” and closed on a date they knew I would be in surgery.
State of Georgia ADA Coordinator’s Office
The state office I turned to for help. It engaged in writing and framed the Bar’s obligations in terms of its programs, services, and activities. But it has no enforcement power. Even when it agrees with you, it cannot make anyone act. That is one of the reasons this record is public.