The Stories
Three institutions hold the documents. A fourth is the state office I turned to for help. Their own words, their own dates, under their own names.
State Bar of Georgia
The agency that polices every lawyer in Georgia. It advanced my grievance, asked me to respond, then lost both of my submissions and dismissed the complaint for a rebuttal it later admitted it had received. Its Deputy General Counsel wrote that it did not appear I required assistance, on a day its own office had already granted the accommodation.
City of Brookhaven
The City and its Police Department. When I tried to make a simple complaint, I was asked three times who my attorney was. I filed an open records request, and the City priced a single request at $49,385, ran its demands to $58,603.85, and on March 9, 2026 closed 20 of my requests in 5 minutes and 38 seconds.
GIRMA, GMA, and Gallagher Bassett
The City’s insurer and its claims administrator, the people paid to handle exactly this. Their intake system opened seven extra claim numbers for one case. On March 13, 2026, their Senior Resolution Manager wrote that my emails “were mistakenly set up as new claims.” My requests for disability help were ghosted, then folded into “various administrative tasks” and closed on a date they knew I would be in surgery.
State of Georgia ADA Coordinator’s Office
The state office I turned to for help. It engaged in writing and framed the Bar’s obligations in terms of its programs, services, and activities. But it has no enforcement power. Even when it agrees with you, it cannot make anyone act. That is one of the reasons this story is public.
Correction, September 28, 2026: the claim count and timing on this page now match the native notices (eight claim numbers for one case by March 13, 2026; seven extra opened March 10 to 12, over 52 hours).
Georgia’s Complaint Routes: The Published Rule and the Dated Response