May 20 to June 16, 2026: The Insurance Commissioner’s Office Opens a Case on Gallagher Bassett

Exhibit · GIRMA, GMA, and Gallagher Bassett

The state insurance regulator opened a file on Gallagher Bassett’s handling of the claim. The clock that matters runs from a date nobody has told me.

What it is

The Georgia Office of Commissioner of Insurance’s file on my consumer complaint against Gallagher Bassett Services, Inc. Three items: the May 20, 2026 case assignment from Complaints Analyst Annette Arnold, my June 16 check-in, and her reply the same afternoon.

What I sent, May 12, 2026 (summary, not a transcript)

A consumer complaint to the Office of Commissioner of Insurance about Gallagher Bassett’s handling of the claim: the seven claim numbers set up by mistake, five written accommodation requests with no response, the April 1 denial that named no policy provision, and the May 1 letters. Filed by email to the Consumer Services Division with the Market Conduct Division in copy, and on paper by Priority Mail. Twenty exhibits, 84 pages. The complaint text is not reproduced here.

Why it matters

This is the regulator lane for the GIRMA track, the counterpart of the State ADA Coordinator’s Office on the Bar track. A case was opened. The licensee’s response clock runs from the day the Office forwards the complaint, a date the Office has not stated. As of September 5, 2026 no substantive update has arrived.

What it shows

“Licensed entities have fifteen (15) business days to respond to a consumer complaint from the time we send it to them for review.” On June 16: “It could take several weeks for the complaint to be processed.”

What it does not show

Whether Gallagher Bassett has responded, or the date the complaint was sent to it. I asked on June 16. The reply restated the rule.

Transcript, May 20, 2026 (verbatim)

Thank you for contacting Insurance Commissioner John F. King about your problem. While it is unfortunate that you require assistance, we will be glad to help you in every way that we can.

As one of the department’s Complaints Analysts, Commissioner King has assigned this case to me. Please let me know if you have any new records or changes concerning your case.

Licensed entities have fifteen (15) business days to respond to a consumer complaint from the time we send it to them for review. Cases are reviewed in the order in which they are received. Once I have the response and review it, I will be in touch. Please allow adequate time for the process.

If you have any questions or comments about your case, please contact me at the phone number listed below.

Annette Arnold
Complaints Analyst
Office of Commissioner John F. King
O: 404.656.2537
Fax: 404-657-8542
response@oci.ga.gov

Transcript, June 16, 2026, my check-in (verbatim)

Dear Ms. Arnold,

I hope you are doing well. Before anything else, I want to thank you for your time and consideration of this mater.

I wanted to check in and ask whether your office has heard anything back from the licensed entity.

Thank you again for your time and your patience with me.

Respectively,

[signature and accessibility notice redacted]

Transcript, June 16, 2026, the reply (verbatim)

The company has 15 business days to provide a response, once the response is received back in our office, it will be processed in the order received.

It could take several weeks for the complaint to be processed.

I look forward to assisting you with your complaint.

Thank you,

Annette Arnold
Complaints Analyst
Office of Commissioner John F. King
O: 404.656.2537
AArnold@oci.ga.gov

Cited in

Gallagher Bassett claim handling, the GIRMA, GMA, and Gallagher Bassett record, Timeline.

Correction history

Published September 5, 2026. No corrections yet.

I have invited GIRMA, GMA, and Gallagher Bassett to identify any inaccuracy on this page. As of September 5, 2026, it has identified none.

Back to the GIRMA, GMA, and Gallagher Bassett record · Gallagher Bassett claim handling · See the Proof