SUMMARY
Rights on Paper. Barriers in Practice.
What happened when I used a Georgia institution’s published process to ask for help? This series sets what each office said it would do beside the dated request I sent and the written answer, or other recorded outcome, that followed. Every chapter links to the documents.
The institutions
State Bar of Georgia. On April 10, 2026, the Bar issued a dismissal stating no rebuttal had been received. On April 21, Assistant General Counsel Leigh Burgess acknowledged in writing that the submissions were received but misclassified and were not added to the file at the time.
City of Brookhaven and Brookhaven Police Department. On March 2, 2026, the City estimated one request at $49,385. The Brookhaven Police Department published an average response time to public records requests of about 1.3 days. My requests averaged 60. The 1.3 days is the department’s own published figure. The 60 is the average on my requests.
GIRMA, GMA, and Gallagher Bassett. One case became eight claim numbers. On March 13, 2026, Belinda Boscoe, Senior Resolution Manager at Gallagher Bassett, wrote that the numerous emails sent to its claim intake department “were mistakenly set up as new claims.”
Georgia POST. On August 6, 2026, POST ADA Coordinator Meghan Fail forwarded a State ADA Coordinator’s Office inquiry about POST’s Title II contact and grievance procedure to Executive Director Chris Harvey. She wrote: “I am not sure how to respond to this.”
State ADA Coordinator’s Office. On May 12, 2026, State ADA Coordinator Stacey Peace answered Senior Assistant General Counsel John J. Shiptenko of the Bar in writing that “there are instances where State Bars have been held to be Title II entities under the ADA” and sent three sources.
Start with chapter 1: What happened when I used the State Bar of Georgia’s grievance and ADA access routes?
- What happened when I used the City of Brookhaven’s ADA and public records routes?
- What happened when I used the Brookhaven Police Department’s records route?
- What happened when I asked GIRMA, GMA, and Gallagher Bassett for an ADA contact?
- What happened when I asked Georgia POST for a written ADA route?
- What happened when I asked the State ADA Coordinator’s Office for help?