Annette Arnold, Office of Commissioner of Insurance: the office says it sent the letter July 29 at 2:41 PM. It is first documented in hand September 11.

• Jul 29, 2026

  Annette Arnold signed a letter dated July 29 stating that the complainant was "not a directly involved party" and requesting written authorization or Power of Attorney documents before the office would provide information. The office's September 11 email states that the attached response was emailed to the complainant on July 29, 2026 at 2:41 P.M., and the supplied record documents the complainant first receiving the letter on September 11.

  Annette Arnold, Complaints Analyst

  July 29 letter from Annette Arnold, and the September 11 email stating its transmission▸ Primary document on file

  Why it matters: The office's record and the complainant's record give two different dates for the same letter, forty four days apart.

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