• Sep 14, 2026

    Automatic read receipts show the office's shared response mailbox displayed the complainant's September 11 reply at 8:21 AM and Annette Arnold's mailbox displayed it at 10:44 AM. Both receipts identify the September 11 message that asked which of the two written grounds is the office's position.

    Annette Arnold, Complaints Analyst

    September 14 read receipts for the September 11 reply▸ Primary document on file
    Why it matters: The request reached both the shared office channel and the assigned analyst nine days before the response date it set.

See every dated event in the Timeline