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Sep 14, 2026
Automatic read receipts show the office's shared response mailbox displayed the complainant's September 11 reply at 8:21 AM and Annette Arnold's mailbox displayed it at 10:44 AM. Both receipts identify the September 11 message that asked which of the two written grounds is the office's position.
Annette Arnold, Complaints Analyst
Why it matters: The request reached both the shared office channel and the assigned analyst nine days before the response date it set.
