• May 14, 2026

    The complainant sent a thank you email on May 14, and the State ADA Coordinator's Office replied nineteen minutes later. The office wrote: "The State ADA Coordinator's Office team strives to provide excellent customer service, technical guidance, and support to each individual and entity that contacts our office for assistance."

    Stacey Peace, State ADA Coordinator

    Why it matters: A routine follow up that required no answer drew a written reply in nineteen minutes.

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