State Bar notes the CAPTCHA barrier and the Spanish and English form discrepancy

• May 26, 2026

  Responding to the May 18 ADA access inquiry, Shiptenko addressed the complainant's points about the absence of a non-CAPTCHA filing route and differences between the Spanish and English grievance forms, and described an interactive process for disabled persons who need help with the grievance form. The documents does not show the CAPTCHA barrier or the form discrepancy being corrected. The May 18 inquiry it answered eight days later had also asked for human receipt confirmation, who handles conflicts for the grievances filed May 15, and how an accessible filing would be confirmed when the portal could not be used.

  John J. Shiptenko, Senior Assistant General Counsel

  May 26 ADA access and form-discrepancy email from John Shiptenko▸ Primary document linked

  Why it matters: The Bar acknowledged specific access barriers in its public grievance process.

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