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The Receipts: ALL Annette Arnold’s Emails
6 emails from Annette Arnold to me, as of October 17, 2026. One came from the Office’s shared response mailbox, signed by Annette Arnold. One was an automatic reply. Times are Eastern. Each has a summary, the words exactly as sent, and a link.
| Date | Summary and the words as sent | Read it |
|---|---|---|
| May 20, 2026 4:35 PM | The case is assigned to Annette Arnold, with a fifteen business day clock for the company and a promise to be in touch.“As one of the department’s Complaints Analysts, Commissioner King has assigned this case to me.” “Licensed entities have fifteen (15) business days to respond to a consumer complaint from the time we send it to them for review.” “Once I have the response and review it, I will be in touch.” | Read the May 20 email |
| June 16, 2026 3:36 PM | My question was whether Gallagher Bassett had responded. The answer did not say.“The company has 15 business days to provide a response, once the response is received back in our office, it will be processed in the order received. It could take several weeks for the complaint to be processed.” | Read about the June 16 email |
| July 29, 2026 2:41 PM | A cover email with a letter attached. The letter said I was not a directly involved party and asked for written permission.Email: “Attached please find our response to your inquiry.” Letter: “Please provide written authorization or Power of Attorney documents demonstrating your right to receive information about this complaint, and we will respond accordingly.” | Read about the July 29 letter |
| Sept 9, 2026 6:44 AM | An automatic out of office reply to my five questions. Typos are in the original.“I will be out of the office on 09/07/26Through 09/09/2026 I will have limited access to my E-mail.” | No page yet |
| Sept 11, 2026 2:23 PM | A second, different reason for not going forward. It said the July 29 letter had been emailed to me on July 29 at 2:41 PM. None of my five questions answered.“This matter does not involve an insurance policy and is therefore not appropriate for the Office of Commissioner of Insurance and Safety Fire.” | Read the September 11 email |
| Oct 8, 2026 11:54 AM | A holding line, 27 days after the last one. The response it promised for the following week has not come.“This matter is currently under review; I will provide you with a response by the end of next week” | Read the October 8 email |
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