The case: my file with GIRMA, GMA, and Gallagher Bassett, closed April 1, 2026.
| Written ADA accommodation requests on the file | 2 (March 13 and March 16, 2026) |
| Answered before the file closed | 0 |
| Days from the first request to the closure | 19 |
| Policy provisions the closing letter named | 0 |
Answer
On April 1, 2026, Belinda Boscoe, Senior Resolution Manager, Gallagher Bassett Services, Inc., closed my file. Two written ADA accommodation requests, sent March 13 and March 16, were on it unanswered. The closing letter cited policy provisions without naming any and said my complaints “raise questions about how the City handled various administrative tasks.” Neither the letter nor her April 1 email answered the two requests.
8:32 AM, March 13: “I will advise you sometime next week of our findings.” 11:07 AM: my first ADA request. April 1: file closed. The ADA requests: never answered.
What: the promise
1. On March 13, 2026, at 8:32 AM, answering an earlier email of mine, Belinda Boscoe, Senior Resolution Manager, Gallagher Bassett Services, Inc., wrote: “The matter is still currently being reviewed. I will advise you sometime next week of our findings.” [March 13 email from Belinda Boscoe]
When: the two requests
2. On March 13, 2026, at 11:07 AM, I sent Gallagher Bassett my first written ADA accommodation request. [March 13 accommodation request]
3. On March 16, 2026, at 11:00 AM, I sent a time sensitive written follow up. [March 16 follow up]
Who: the closure
4. On April 1, 2026, at 11:28 AM, Belinda Boscoe wrote that the coverage investigation was complete, and: “It is not necessary for you to include us on all of your emails to the city regarding your open records request complaints and grievances toward the city or city personnel.” [April 1 email from Belinda Boscoe]
5. The closing letter is dated April 1, 2026. It was sent April 2, 2026, at 8:38 AM. [April 1 denial letter]
6. The closing letter reads: “Rather, your complaints raise questions about how the City handled various administrative tasks.” It cites policy provisions and names none. It closes the file. [April 1 denial letter]
How: what was missing
7. Neither the April 1 email nor the closing letter answers the March 13 or March 16 accommodation requests. The letter lists “ADA accommodation complaints” among the matters it received. [April 1 email; April 1 denial letter]
Open question
Who at Gallagher Bassett was responsible for answering the March 13 and March 16 accommodation requests? Asked on March 13 and March 16, 2026; unanswered as of September 28, 2026.
Related
- Robert Angotta, Gallagher Bassett, April 2 and April 6, 2026: the reopen request and the read receipt
- Belinda Boscoe, Gallagher Bassett, April 1, 2026: the email and the letter, transcribed
- Belinda Boscoe, Gallagher Bassett, March 13, 2026: my first ADA accommodation request
- Belinda Boscoe, Gallagher Bassett, March 16, 2026: the follow up
- Belinda Boscoe, Senior Resolution Manager: every dated fact
- GIRMA, GMA, and Gallagher Bassett record
Corrections
I have invited GIRMA, GMA, and Gallagher Bassett to identify any inaccuracy on this page. As of September 28, 2026, it has identified none.