As of October 23, 2026. Times are Eastern.
Georgia’s Office of Commissioner of Insurance and Safety Fire assigned this disabled dad’s consumer complaint to Complaints Analyst Annette Arnold on May 20, 2026. On October 8 she wrote that it was “currently under review”. On October 22, ADA Coordinator Karen Coffey wrote that it “was closed July 29, 2026.” Every date is below.
| Date | Who | What happened |
|---|---|---|
| May 12, 2026 | I | Filed a consumer complaint by email and USPS Priority Mail |
| May 20, 2026, 4:35 PM | Annette Arnold | “Commissioner King has assigned this case to me.” |
| June 16, 2026, 3:37 PM | Annette Arnold | “It could take several weeks for the complaint to be processed.” |
| July 29, 2026 (letter date) | Annette Arnold, typed signature | Asked for “written authorization or Power of Attorney documents”. First reached me September 11 |
| Sept 9, 2026, 6:44 AM | I | Five questions and six written accommodation requests |
| Sept 11, 2026, 2:23 PM | Annette Arnold | “This matter does not involve an insurance policy and is therefore not appropriate for the Office of Commissioner of Insurance and Safety Fire.” |
| Sept 11, 2026, 5:10 PM | I | Asked which reason is the office’s position, and the authority; asked for the ADA Coordinator’s name |
| Sept 14, 2026, 10:44 AM | Annette Arnold’s mailbox | Opened my September 11 letter |
| Sept 23, 2026 | Reply date set in my September 9 letter, and repeated in my September 11 letter, passed. No reply | |
| Sept 25, 2026, 10:35 AM | I | Six open items, reply asked by October 9 |
| Sept 25, 2026, 12:54 PM | Open Records staff | Estimated $216.35 to produce the case records I requested |
| Oct 8, 2026, 11:54 AM | Annette Arnold | “This matter is currently under review; I will provide you with a response by the end of next week” |
| Oct 9, 2026, 9:19 AM | I | Filed an ADA grievance with the ADA Coordinator the State’s directory listed |
| Oct 9, 2026, 9:19 AM | Listed ADA Coordinator, automatic reply | “I am no longer with the agency.” |
| Oct 9, 2026, 11:24 AM | Grechelle Blocker | “OCI is in the process of updating the contact information outlined on the state’s ADA’s website.” |
| Oct 9, 2026 | Karen Coffey | Named ADA Coordinator, by her own October 19 account |
| Oct 14, 2026, 12:28 PM | Grechelle Blocker | “As a state agency, our office follows guidelines outlined by the State of Georgia’s ADA Coordinator’s Office.” |
| Oct 15, 2026, 9:14 AM | Grechelle Blocker | “Our agency is available to meet with you on Friday, October 23, 2026.” |
| Oct 15, 2026 | The office | ADA page and grievance procedure posted online |
| Oct 16, 2026 | End of the week named in Annette Arnold’s October 8 email. The response she promised there had not come | |
| Oct 16, 2026, 5:11 PM | I | Asked for the promised response, and asked to be answered in writing first |
| Oct 19, 2026, 12:53 PM | Karen Coffey | “The denial and closure correspondence on your case is attached.” |
| Oct 22, 2026, 10:54 AM | I | Filed a Title II complaint against the ADA Coordinator |
| Oct 22, 2026, 3:11 PM | Karen Coffey | The case “was closed July 29, 2026.” |
| Oct 22, 2026, 4:01 PM | I | To Michael Dawson, Executive Counsel: assign an independent reviewer; decisions by October 26 |
| Oct 23, 2026, 7:00 AM | Annette Arnold’s mailbox | Opened my October 22, 4:01 PM email to Michael Dawson |
Copies of the emails and letters
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