I am not asking you to take my word for any of it. I am asking you to read theirs.
As of October 23, 2026. Times are Eastern.
| Date | From | To | The exact words |
|---|---|---|---|
| May 20, 2026, 4:35 PM | Annette Arnold | Me | “Commissioner King has assigned this case to me.”Read it |
| June 16, 2026, 3:37 PM | Annette Arnold | Me | “It could take several weeks for the complaint to be processed.”Read it |
| Letter dated July 29, 2026 (first received Sept 11) | Annette Arnold, typed signature | Me | “Please provide written authorization or Power of Attorney documents demonstrating your right to receive information about this complaint, and we will respond accordingly.”Read it |
| Sept 11, 2026, 2:23 PM | Annette Arnold | Me | “This matter does not involve an insurance policy and is therefore not appropriate for the Office of Commissioner of Insurance and Safety Fire.”Read it |
| Sept 25, 2026, 12:54 PM | Open Records staff | Me | “the estimated cost for the search, retrieval, redaction, and copying of such records is $216.35.”Read it |
| Oct 8, 2026, 11:54 AM | Annette Arnold | Me | “This matter is currently under review; I will provide you with a response by the end of next week”Read it |
| Oct 9, 2026, 9:19 AM | Listed ADA Coordinator, automatic reply | Me | “Thank you for your email. I am no longer with the agency. Please contact HR@oci.ga.gov for further assistance.”Read it |
| Oct 9, 2026, 11:24 AM | Grechelle Blocker | Me and the State ADA Coordinator’s Office | “OCI is in the process of updating the contact information outlined on the state’s ADA’s website. I acknowledge receipt of documents and information provided on your behalf.”Read it |
| Oct 14, 2026, 12:28 PM | Grechelle Blocker | Me | “As a state agency, our office follows guidelines outlined by the State of Georgia’s ADA Coordinator’s Office.”Read it |
| Oct 15, 2026, 9:14 AM | Grechelle Blocker (Human Resources mailbox) | Me and Karen Coffey | “We sincerely apologize for any inconveniences you have experienced.”Read it |
| Oct 16, 2026, 2:47 PM | Grechelle Blocker (Human Resources mailbox) | Me and Karen Coffey | “Please find below link to OCI website where you will find the agency’s ADA information.”Read it |
| Oct 19, 2026, 12:53 PM | Karen Coffey | Me | “I am the ADA Coordinator for the agency, and I was so named October 9, 2026.”Read it |
| Oct 22, 2026, 3:11 PM | Karen Coffey | Me, copied to 10 addresses | “Our office would be glad to review your request for an accommodation if you file a new complaint to which these accommodations might be applied.”Read it |
Emails from the office are reproduced word for word. The requester’s name and contact details are left out.
The Transcripts:
Typed from the native messages, word for word. My name and the case number are marked removed. Signature address and phone lines are left out. Nothing else is changed.
September 25, 2026, 12:54 PM. From: OCI Open Records Request Center. To: me.
Pursuant to O.C.G.A. § 50-18-71, the estimated cost for the search, retrieval, redaction, and copying of such records is $216.35. If you agree to this charge, we will begin production of your requested records, and an invoice will be sent to you for this amount. The invoice will be payable through the GovQA portal or by check.
Excerpt: the cost paragraph. The rest of the message repeats my request.
October 9, 2026, 9:19 AM. From: Automatic reply from the ADA Coordinator listed in the State’s directory (not named here). To: me.
Thank you for your email. I am no longer with the agency. Please contact HR@oci.ga.gov for further assistance.
October 9, 2026, 11:24 AM. From: Grechelle Blocker, Director of Human Resources and Development. To: me and the State ADA Coordinator’s Office.
Good morning,
Happy Friday! Hope this email finds you well! OCI is in the process of updating the contact information outlined on the state's ADA's website. I acknowledge receipt of documents and information provided on your behalf.
Should you have questions, contact me.
Best,
Grechelle Blocker
Director of Human Resources and Development
Office of Commissioner John F. King
October 14, 2026, 12:28 PM. From: Grechelle Blocker. To: me.
As a state agency, our office follows guidelines outlined by the State of Georgia's ADA Coordinator's Office.
The sentence as carried in the October 15 email thread. The rest of the message is not reproduced.
October 15, 2026, 9:14 AM. From: Grechelle Blocker, from the Human Resources mailbox. To: me and Karen Coffey.
Good morning Mr. [name removed],
Thank you for bringing your ADA grievance and accommodation request to our attention. We take these matters seriously and appreciate your patience throughout this process.
Our agency is available to meet with you on Friday, October 23, 2026. We can meet virtually or in person, based on your preference. Please confirm your availability and indicate which meeting format you would prefer.
We sincerely apologize for any inconveniences you have experienced. We look forward to working with you to address your concerns.
Best,
Grechelle Blocker
Director of Human Resources and Development
Office of Commissioner John F. King
October 16, 2026, 2:47 PM. From: Grechelle Blocker, from the Human Resources mailbox. To: me and Karen Coffey.
Good afternoon Mr. [name removed],
Hope this email finds you well! Please find below link to OCI website where you will find the agency's ADA information.
ADA | Office of the Commissioner of Insurance and Safety Fire
I look forward to hearing from you soon regarding meeting confirmation.
Should you need further assistance, contact me.
Best,
Grechelle Blocker
Director of Human Resources and Development
Office of Commissioner John F. King
October 19, 2026, 12:53 PM. From: Karen Coffey, Human Resources Manager. To: me.
Good afternoon.
Please see the below response listed for each of your numbered requests for information.
1. Written confirmation that you are the designated ADA Coordinator or responsible employee for this Office under 28 C.F.R. § 35.107(a), and the date you were designated.
Answer: I am the ADA Coordinator for the agency, and I was so named October 9, 2026.
2. Written confirmation that this Office received my October 9, 2026 grievance and is handling it as a grievance, and the name of the person handling it.
Answer: Your grievance is received by Human Resources and Consumer Services
3. This Office's ADA grievance procedure under 28 C.F.R. § 35.107(b). If this Office has none, please say so in writing.
Answer: The agencies grievance procedure is attached.
4. A written decision on each of the six requested modifications: granted, denied, or modified.
Answer: The denial and closure correspondence on your case is attached.
5. The date and time your name was provided to the State ADA Coordinator's Office.
Answer: October 9, 2026.
6. Confirmation that this Office will publish your name, office address and telephone number, and its grievance procedure, on oci.georgia.gov, and the date that will happen.
Answer: My contact information is included on the ADA notice posted on the website October 15, 2026.
All though your case was denied and closed, it is within your rights to open a new case if you need to do so.
Thank you and have a good day.
Thank you,
Karen Coffey
Human Resources Manager
Office of Commissioner John F. King
The numbered lines are my October 14 questions, which she answered in place.
October 22, 2026, 3:11 PM. From: Karen Coffey, Human Resources Manager. To: me, copied to 10 addresses.
Good afternoon,
Case #[number removed] was closed July 29, 2026. Your September request for an accommodation was received after this closure. It is important to note that the outcome of Case#[number removed] would not have changed had we received your accommodation request before it was closed.
Our office would be glad to review your request for an accommodation if you file a new complaint to which these accommodations might be applied.
The below listed requests may be reviewed should you choose to open a new complaint.
1.
Updates initiated by OCI.
A short-written status update every thirty days while the case remains pending, even when there is no change.
2.Written milestone notices.
Notice when the complaint or supplement is forwarded for a response, when a response is received, and when the case status changes. Please also provide the relevant dates for milestones that have already occurred.
3. A copy of the response.
A copy of any licensed entity response received on this complaint. If any part cannot be provided, please identify the restriction and provide the portion that can be disclosed.
4. Notice before closure for my nonresponse.
Written notice and a reasonable opportunity to respond before closing the case because I have not answered. Please consider a reasonable extension when disability prevents a timely response.
5. Written communication.
Communicate by email in an accessible electronic format.
6. A named backup.
Identify a backup contact who can provide status when the assigned analyst is unavailable.
Thank you,
Karen Coffey
Human Resources Manager
Office of Commissioner John F. King
Corrections: ADA Matters welcomes documented corrections. Write to info@adamatters.com with the correct fact and its source.