Exhibit · GIRMA, GMA, and Gallagher Bassett · Sent
Fifth request, thirty days in. Four specific things, ten business days. The supervisor never answered; the lawyers did, on May 1.
What it is
A formal Title II compliance demand to Robert Angotta, the Gallagher Bassett supervisor, sent April 12, 2026 with a ten business day response window. The fifth written request. Sections I and IV of the letter are legal argument and are outside this record; the documented sequence (section II) and the specific demand (section III) are transcribed.
Why it matters
It is the first letter that asks the two structural questions every later document turns on: who is GIRMA’s ADA coordinator, and where is its grievance procedure. The answer that eventually came, on May 1 from GIRMA’s lawyer, was that GIRMA does not need one.
What it shows
“As of the date of this letter, GIRMA and Gallagher Bassett have failed to respond to five documented written communications spanning thirty days. No ADA Coordinator has been identified. No grievance procedure has been provided. No accommodation has been offered or implemented.”
What it does not show
A response from Mr. Angotta. The letter was answered on May 1 by Gallagher Bassett’s litigation counsel, here, without reference to accommodation.
Transcript, sections II and III (verbatim, redacted where marked)
Date: April 12, 2026 (by email, delivery record preserved)
From: me
To: Robert Angotta, Supervisor, Gallagher Bassett Services, Inc.
Cc: Belinda Boscoe; [Gallagher Bassett staff member]; GIRMA Claims; GIRMA NetClaim; GIRMA Helpline; [GMA executive]; Larry Hanson (GMA)
Subject: Formal Title II ADA Compliance Demand — Claim No. [redacted]; Date of Loss: [redacted]; Written Response Required Within Ten Business Days of Receipt
Mr. Angotta,
[Section I, The Legal Obligation, omitted. Legal argument, outside this record.]
II. The Documented Failure
The following events are documented in written correspondence preserved in full:
• March 13, 2026: Written notice of disability provided to Ms. Boscoe. Accommodation requested. Formal ADA documentation offered. Accessible communication channel and phone contact requested. No response.
• March 16, 2026: Follow-up submitted, marked time-sensitive. No response.
• April 1, 2026: Coverage denial issued. The denial contains no reference to the documented disability, no reference to either accommodation request, no identification of an ADA Coordinator, and no grievance procedure. The interactive process required by 28 C.F.R. § 35.130(b)(7)(i) was never initiated.
• April 2, 2026: Formal written objection submitted to you directly, with full CC distribution. No response.
• April 6, 2026: Fourth written accommodation request submitted to you directly. No response.As of the date of this letter, GIRMA and Gallagher Bassett have failed to respond to five documented written communications spanning thirty days. No ADA Coordinator has been identified. No grievance procedure has been provided. No accommodation has been offered or implemented. The claim file was closed without any engagement with the disability-related requests in the record.
III. The Specific Demand
[Opening paragraph of section III omitted. It concerns federal grant conditions, outside this record.]
Within ten business days of receipt of this letter, GIRMA must provide, in writing:
• The name, title, office address, and direct contact information for the employee designated as GIRMA’s ADA Coordinator under 28 C.F.R. § 35.107(a).
• A copy of GIRMA’s grievance procedure for disability-related complaints under 28 C.F.R. § 35.107(b).
• Written confirmation of whether Claim No. [redacted] has been reopened and assigned to a new claims handler for independent evaluation against the claims as filed in the February 13, 2026 Third-Party Claimant Notice.
• The identity of the individual who handled the March 13 and March 16 accommodation requests and the basis on which those requests received no response.[Section IV, The Consequence of Non-Response, omitted.]
[signature redacted]
Cited in
April 14 notice to GMA, the Wall letter, the Westbury letter, Robert Angotta, the GIRMA, GMA, and Gallagher Bassett record.
Correction history
Published September 5, 2026. No corrections yet.
I have invited GIRMA, GMA, and Gallagher Bassett to identify any inaccuracy on this page. As of September 5, 2026, it has identified none.
Back to the GIRMA, GMA, and Gallagher Bassett record · Gallagher Bassett claim handling · See the Proof