Back to Annette Arnold · the GIRMA record
Things Annette Arnold Did to Me:
- On October 8, 2026, at 11:54 AM, Annette Arnold wrote: “I will provide you with a response by the end of next week”. No response came by Friday, October 16, or since. Read it
- Annette Arnold’s mailbox opened my September 11 letter on September 14 at 10:44 AM, and my September 25 letter at 3:07 PM the same day. Annette Arnold has answered none of the questions in either letter. Read the September 14 receipt
- Annette Arnold gave two different reasons for not going forward: on July 29, 2026, “written authorization or Power of Attorney documents”; on September 11, 2026, “not appropriate for the Office of Commissioner of Insurance and Safety Fire”. When I asked which one was the Office’s position, no answer came. Read it
- Annette Arnold’s September 11, 2026 email answered none of my five written questions of September 9, including whether my complaint was ever sent to Gallagher Bassett. Read the questions
- My accommodation request, renewed to Annette Arnold on September 9 and September 11, 2026, has no written decision from Annette Arnold as of October 17, 2026. On September 25 I asked that, if Annette Arnold did not decide it, it be forwarded to the person who does.
- Asked on September 11 and September 25, 2026, Annette Arnold never named the Office’s ADA Coordinator, and read my October ADA grievance and four October emails about the coordinator without writing back. Read it
- On June 16, 2026, asked whether Gallagher Bassett had responded, Annette Arnold wrote that processing “could take several weeks” and did not say whether Gallagher Bassett had responded.
When Annette Arnold Did It:
Every email from Annette Arnold, every email I sent to Annette Arnold’s address or to the case, and every read receipt from Annette Arnold’s mailbox, in order. Times are Eastern. Chronology, not motive. A read receipt shows a message was opened on that mailbox. It can be declined, and many mail programs never send one.
| Date | Role | What it was | Read it |
|---|---|---|---|
| May 12, 2026 | Complaint filed | 2:21 PM: I filed my consumer complaint about Gallagher Bassett with the Office of Commissioner of Insurance and Safety Fire, by email and by Priority Mail. | Read it: The Insurance Commissioner File |
| May 20, 2026 | Annette Arnold sent | 4:35 PM, from the Office’s response mailbox, signed by Annette Arnold: the case was assigned to Annette Arnold. “Licensed entities have fifteen (15) business days to respond to a consumer complaint from the time we send it to them for review.” | Read it: Insurance Office Opens a Case |
| May 26, 2026 | Sent to the case | 1:57 PM: my Supplement No. 1 and exhibit packet, addressed “Dear Ms. Arnold”, to the Office’s response mailbox. No separate acknowledgment. | No page yet |
| June 16, 2026 | Sent to the case | 7:29 AM: I asked, through the response mailbox, whether the Office had heard back from the licensed entity. | No page yet |
| June 16, 2026 | Annette Arnold sent | 3:36 PM: “It could take several weeks for the complaint to be processed.” It did not say whether Gallagher Bassett had responded. | Read it: Not Appropriate, Then Under Review |
| July 29, 2026 | Annette Arnold sent | 2:41 PM: an email attaching a letter that asked for “written authorization or Power of Attorney documents”. | Read it: The July 29 Letter |
| Sept 9, 2026 | Sent to Annette Arnold | 6:44 AM: five written questions and my renewed accommodation request, with a reply asked for by September 23. | Read it: Eighty Five Days With Nothing |
| Sept 9, 2026 | Annette Arnold’s address sent | 6:44 AM: an automatic out of office reply. | No page yet |
| Sept 11, 2026 | Annette Arnold sent | 2:23 PM: my complaint was “not appropriate” for the Office, and the July 29 letter had been emailed July 29 at 2:41 PM. | Read it: One Email, Two Reasons |
| Sept 11, 2026 | Sent to Annette Arnold | 5:10 PM: which reason is the Office’s position, on what authority, who is the ADA Coordinator, and a decision on my accommodation request. | Read it: Which of Your Two Answers? |
| Sept 14, 2026 | Read receipt | 10:44 AM: Annette Arnold’s mailbox returned a read receipt on my September 11, 5:10 PM letter. | Read it: Opened at 10:44 AM |
| Sept 23, 2026 | Did not | The reply date I set on September 9 and September 11 passed with no reply. | No page yet |
| Sept 25, 2026 | Sent to Annette Arnold | 10:35 AM: six open items and a request for a written reply by October 9, 2026. | Read it: Not Appropriate, Then Under Review |
| Sept 25, 2026 | Read receipt | 3:07 PM: Annette Arnold’s mailbox returned a read receipt on my September 25 letter. | Read it: Not Appropriate, Then Under Review |
| Oct 8, 2026 | Annette Arnold sent | 11:54 AM: “This matter is currently under review; I will provide you with a response by the end of next week”. | Read it: Not Appropriate, Then Under Review |
| Oct 9, 2026 | Copied | 9:19 AM: copied on my ADA grievance to the ADA Coordinator the State’s directory listed for the Office. That address answered at 9:19 AM: “I am no longer with the agency.” Annette Arnold’s mailbox returned a read receipt at 10:16 AM. | Read it: No Longer With the Agency |
| Oct 9, 2026 | Copied | 11:09 AM and 11:10 AM: copied on my two emails asking who the Office’s ADA Coordinator is. Annette Arnold’s mailbox returned read receipts on both, at 12:00 PM and 12:01 PM. | Read it: No Longer With the Agency |
| Oct 9, 2026 | Copied | 12:42 PM: copied on my follow up to the State ADA Coordinator’s Office about the directory listing. | Read it: State ADA Coordinator’s Office |
| Oct 13, 2026 | Read receipt | 10:58 AM: Annette Arnold’s mailbox returned another read receipt on an October 9 email titled “Your Directory Lists an OCI ADA Coordinator Who Has Left the Agency”. | Read it: No Longer With the Agency |
| Oct 14, 2026 | Copied | 2:18 PM: copied on my letter asking the Office’s ADA Coordinator to confirm the role and decide my requests. Annette Arnold’s mailbox returned a read receipt at 7:12 AM on October 15. | Read it: No Longer With the Agency |
| Oct 16, 2026 | Did not | The response promised on October 8 “by the end of next week” did not come. | Read it: Not Appropriate, Then Under Review |
| Oct 16, 2026 | Sent to Annette Arnold | 5:11 PM: “The Response Promised for October 16”, to Annette Arnold, the Office’s Human Resources Director and its ADA Coordinator. No reply and no read receipt as of October 17, 2026. | No page yet |
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