Back to the GIRMA, GMA, and Gallagher Bassett hub
This page sets out the Gallagher Bassett record on one matter: eight claim numbers, five ADA requests and the dated documents, as of October 19, 2026.
Moved word for word from the GIRMA, GMA, and Gallagher Bassett hub on October 19, 2026.
Page Context
Institution involved: Gallagher Bassett Services, Inc., third party claims administrator for the Georgia Interlocal Risk Management Agency (GIRMA), the property and liability program of the Georgia Municipal Association (GMA).
Timeframe: February to June 2026.
What this page explains: what happened inside the claims channel Gallagher Bassett operated: seven claim numbers set up by mistake, five written accommodation requests, one denial, one letter from litigation counsel, and a state insurance complaint.
Related pages: the GIRMA, GMA, and Gallagher Bassett record and See the Receipts.
The documents, in order
| Date | Direction | Document | What it shows |
|---|---|---|---|
| Mar 10 to 12 | Received | Seven automated claim reports from the intake system | Seven extra claim numbers for one case, in 52 hours, on top of the original. |
| Mar 13 | Received | Boscoe: the extra claims were “mistakenly set up” | The volume came from their intake system. Review to finish “next week.” |
| Mar 13 | Sent | ADA accommodation inquiry | An ADA contact, a phone call, one answer on claim structure. No response found through October 19, 2026. |
| Mar 16 | Sent | Time-sensitive follow-up | No response. |
| Apr 1 | Received | The denial: “various administrative tasks” | File closed, on the surgery date, with no word on either request. Policy provisions cited, none named. |
| Apr 2 | Sent | Request to reopen and reassign | To the supervisor, from recovery. No response found through October 19, 2026. |
| Apr 6 | Sent | Fourth accommodation request | A phone call and an ADA contact. GMA’s CEO read it that afternoon. No response found through October 19, 2026. |
| Apr 12 | Sent | Title II demand to the supervisor | Who is the ADA coordinator, where is the grievance procedure. Ten business days. No response. |
| Apr 14 | Sent | Certified notice to GMA’s CEO | Five asks, eleven attachments. Answered May 1 by GIRMA’s lawyer. |
| May 1 | Received | Wall: “Gallagher Bassett has no involvement” | Litigation counsel’s answer to two ADA demands, without the word accommodation. Page two dated December 11, 2025. |
| May 1 | Received | Westbury, for GMA and GIRMA: harassment | What is your disability; GIRMA may cease voluntary compliance; the emails are harassment. |
| May 7 | Sent | Response to Wall | “That answers a claim I did not make.” Five business days. No response found through October 19, 2026. |
| May 13 | Sent | Scorecard: zero of twelve | Every cure item uncured at the deadline. Gallagher Bassett in copy. |
| May 20 | Received | Insurance Commissioner opens a case | Consumer complaint on Gallagher Bassett’s handling assigned to an analyst. Response clock runs from a date never stated. |
What I asked for, and what came back
I asked for three things on March 13 and kept asking: the name of a person who handles ADA accommodation requests, a phone call from the adjuster or a supervisor, and a plain answer to whether seven claim numbers were one claim. The third was answered the same morning. The first two drew no answer from anyone at Gallagher Bassett through October 19, 2026. The company’s litigation counsel wrote on May 1 that the policy did not cover the case and that Gallagher Bassett therefore “has no involvement.” I write every one of these letters with adaptive technology instead of typing, because of my disability. That is the cost, and it was in the file from March 13.
Where it stands
As of September 5, 2026: the file is closed; the ADA contact and the phone call were never provided; the May 7 letter to Gallagher Bassett’s counsel has no reply; the Office of Commissioner of Insurance case opened May 20, 2026 has produced no substantive update. The people: Belinda Boscoe, Robert Angotta, Cameron J. Wall.
The structural question nobody asks
Title II of the ADA covers public entities. Its regulations are at 28 C.F.R. Part 35.
Does a Georgia risk pool have to comply with the ADA?
If you are dealing with a claims administrator
- Ask for the ADA contact in one sentence, in writing, and repeat it verbatim. Identical wording across four emails makes “we did not understand the request” unavailable later.
- Ask for a written reason and a date whenever a file is closed. “Various administrative tasks” is not a reason, and having that phrase in writing is worth more than a better sounding one delivered on the phone.
- Use the state insurance regulator in parallel. It is free and it does not require the administrator to finish with you first. How that route works
Open questions
- On what basis was the file closed as “various administrative tasks”?
I have invited GIRMA, GMA, and Gallagher Bassett to identify any inaccuracy on this page. As of September 19, 2026, it has identified none.
Does a third party claims administrator have to follow the ADA?
Title II covers public entities. A city is one, its risk pool is run under an association of cities, and its claims administrator is a private company under contract. Whether and how the obligation follows the contract is a question for a lawyer. In practice the question went unanswered four times.
Who is responsible when a city outsources its claims?
Ask each of them in writing which entity is the covered one: the city, the pool, or the administrator. Whoever answers has told you something useful, and so has whoever does not.
How do I complain about a claims administrator in Georgia?
The Georgia Office of the Commissioner of Insurance accepts consumer complaints about how claims are handled. It is free and does not require the administrator to finish with you first.
What happened to the accommodation requests?
Four written requests for an ADA contact between March 13 and April 12, 2026. One read receipt at 4:41 PM on April 6. No reply. The file was closed on April 1, 2026 and the reason recorded was “various administrative tasks.”