A DISABLED DAD’S ADA MATTERS
Georgia on My Mind
STATE BAR OF GEORGIACITY OF BROOKHAVENGIRMA, GMA, AND GALLAGHER BASSETT

Source Documents

The receipts. Every document cited on this site, each on its own page, in the words of the office that wrote it.

Every document cited on this site is listed here, each on its own page with a transcript, the sender and recipient, the date, the subject line, and a plain statement of what it shows and what it does not show. Public officials are named in their official roles. Personal identifiers and a minor are not published.

State Bar of Georgia

DateDirectionFrom / sourceDocumentWhat it shows
Apr 21ReceivedLeigh Burgess (Asst GC)The misclassification admissionThe Bar admits the Feb submissions were received and misclassified, not added to the file before dismissal.
Apr 21SentThe complainantReconsideration responseAsks the Bar to withdraw the April 10 dismissal and reclassify the February submissions as rebuttals.
Apr 21SentThe complainantADA Title II accommodation demandSplits the access track from the merits and sets a cure window.
May 4ReceivedJohn J. Shiptenko (ADA Coordinator)Accommodations grantedGrants written communication and accessible formats; the same rights as non-disabled grievants.
May 12ReceivedWilliam D. NeSmith III (Deputy GC)Title II coverage denialWrites the Bar is not a public entity and not required to have a published ADA Coordinator; copy list stripped.
May 12ReceivedWilliam D. NeSmith III (Deputy GC)Meeting offerA one-line availability sent to the complainant alone, retracted the next morning.
May 12SentThe complainantResponse restoring the recordRestores the full institutional copy list and requests a substantive response.
Jun 16ReceivedJohn J. Shiptenko (ADA Coordinator)Grievance form returnedReturns a blank grievance form and offers alternate submission methods, without answering the operational questions.
Jun 17SentThe complainantGrievance filed via the offered routeFiles a grievance against the ADA Coordinator using the alternate method the Bar offered.
Jun 17SentThe complainantOutstanding ADA issues (17 questions)Seventeen unanswered access and process questions.
Jun 17ReceivedJohn J. Shiptenko (ADA Coordinator)Voice-to-text replyAnswers one point by directing the complainant to use his own voice-to-text tool; the other questions go unanswered.
Jun 18ReceivedJohn J. Shiptenko (ADA Coordinator)One-word receiptAcknowledges the grievance against himself in a single word, to the complainant alone, with no number or reviewer.
Jun 25SentThe complainantStatus demand on seven open mattersRestores the recipients and asks for a written status on each of seven open matters; dispositions: none.
Jun 26SentThe complainant42 Days of Silence; two-tiered grievance systemDocuments 42 days with no disposition on an insider grievance while an outside-lawyer grievance got a number and a decision; read by three senior officials within 45 minutes, none replied.

GIRMA, GMA, and Gallagher Bassett

DateDirectionFrom / sourceDocumentWhat it shows
Mar 13ReceivedBelinda Boscoe (Gallagher Bassett)The extra claims were “mistakenly set up as new claims”Intake set up seven claims for one matter. Review to finish next week.
Mar 13SentmeADA accommodation inquiryAn ADA contact, a phone call, one answer on claim structure. No response.
Mar 16SentmeTime-sensitive follow-upNo response.
Apr 1ReceivedBelinda Boscoe (Gallagher Bassett)The denial: “various administrative tasks”File closed on the surgery date; no word on either pending request; no policy provision named.
Apr 2SentmeRequest to reopen and reassignTo the supervisor, from recovery. No response.
Apr 6SentmeFourth accommodation requestA phone call and an ADA contact. No response.
Apr 6ReceivedLarry Hanson (GMA CEO)Read receiptThe fourth request was opened at 4:41 PM. No reply followed.
Apr 12SentmeTitle II demand to the Gallagher Bassett supervisorWho is the ADA coordinator, where is the grievance procedure. No response.
Apr 14SentmeCertified Title II notice to GMA’s CEOFive asks, ten business days, eleven exhibits. Answered May 1 by counsel.
May 1ReceivedJames R. Westbury, Jr. (for GMA and GIRMA)The harassment letterWhat is your disability; GIRMA may cease voluntary ADA compliance; the emails are harassment; an opinion that a crime was committed.
May 1ReceivedCameron J. Wall (Gallagher Bassett)Gallagher Bassett’s letterNo involvement. Page two dated December 11, 2025. “GIMRA” three times.
May 6SentmeRetraction demand, twelve itemsFive in 72 hours, seven in five business days.
May 7SentmeResponse to Wall“That answers a claim I did not make.”
May 13ReceivedState ADA Coordinator’s OfficeReply on the GIRMA requestSeven asks answered in a day; the office is not an enforcement agency; DOJ enforces Title II.
May 13SentmeCure-window scorecardZero of twelve.
May 20 to Jun 16ReceivedOffice of Commissioner of InsuranceConsumer complaint case on Gallagher BassettCase assigned; licensee’s clock runs from a forwarding date never stated; no substantive update.
May 21ReceivedRusi C. Patel (GMA General Counsel)GMA’s responseWestbury represents GMA and GIRMA; the issues are “being handled through the appropriate claims and legal processes.”

The June 26 correspondence and the read-receipt and out-of-office records are presented in the Articles, with their source material quoted in full. Additional exhibit pages are added as the record grows.


Corrections: this index is built from documents I received. If any entry is incomplete or inaccurate, identify the document and I will review and correct the record.

The documents raise questions. Here are the ones the Bar would not answer.

Open Questions

Georgia POST

DateDirectionFrom / sourceDocumentWhat it shows
Feb 24 to Sep 10BothGeorgia Peace Officer Standards and Training CouncilGeorgia POST ADA Correspondence RecordThe full dated chronology. A complaint filed in February, a written disability access request in April, and a Title II notice and grievance procedure that appeared on the POST website on August 7, one day after its own ADA Coordinator wrote that she was not sure how to respond.
Jul 15InternalMeghan Fail, ADA Coordinator, POST“I have never received training or gained any real knowledge of ADA”POST’s designated ADA Coordinator tells the State ADA Coordinator’s Office she was asked to take the role to protect employees and did not expect to handle public issues.
Jul 27ReceivedState ADA Coordinator’s Office“an ADA Public Notice and ADA Grievance Procedure”A written plan for a new ADA coordinator. Item 3 tells POST to review the requirements for the two documents it published on August 7.
Aug 27ReceivedPaul Jay Pontrelli, Assistant Attorney GeneralThe determination on the Title II grievanceAccepts the existing submission, grants written communication, removes the meeting requirement, and otherwise denies the grievance.